It’s only natural: We draft emails thoughtfully and assume we’ll be read thoughtfully, too. But then our questions go unanswered, tone is mistakenly inferred, and everyone is dissatisfied.

 

Participants work through a series of assumptions that undermine our best intentions. Then, we learn what we can be doing instead, including a deep dive into the components of an effective email and what makes them work.

 

Learn skills to get the answers and outcomes you want and need, and then apply those skills in small groups with exercises tailored to your firm.